Programme Operations

DJ & DJ Limited’s dedicated team of incentive practitioners, consultants, and graphic designers are able to manage the customer relationship programme on behalf of global corporations. Services include receiving raw performance and sales data, which are tabulated and processed producing individual programme participant profiles, monthly activity statements and leader-boards. The programme is supported by newsletters, e-Dm campaigns and both below and above the line tactical executions. In relation to short-term sales incentives and promotions, DJ & DJ Limited develops the marketing strategy and implements the creative and tactical execution. DJ & DJ Limited offers clients the choice of a range of services including the full service loyalty solution to a single loyalty solution comprising:

Strategic input into the design of the incentive or loyalty programme by an experienced marketing practitioner.

Customised and secure programme website allowing participants to:

- view on-line activity statements

- view the programme rules & regulations

- view programme information

- view and redeem for programme rewards

- enrol in the programme and changed details

- participate in sales promotions & education models

- view programme newsletter and product information

- view qualifier club or leader board standings

- Programme hotline number for participants to telephone should they feel they have a points or leader-board discrepancy or require additional information on rewards featured in the programme

- Monthly or quarterly activity statement mailed, emailed or both

- Regular newsletter e-mailed, printed or both

- Reward fulfilment organised and dispatched by DJ & DJ Limited

- Completed data tracking and upload management.

- Monthly strategic review where programme revisions and tactical campaigns for the next month / quarter are developed and discussed.

- 24-hour access via the administration interface of DJ & DJ Limited’s state of the art incentive and loyalty programme management-tracking software to a variety of customised reports detailing the key performance indicators pertaining to a client’s incentive or customer loyalty programme.

- Customised programme theme, detailed tactical teaser campaign and programme launch management